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Many successful companies outsource their technology needs. As you strive to improve and grow your business, you need to deal with the complicated issues of integrating customers, partners and vendors into your systems. Issues like backup, 24/7 availability, security and even desktop maintenance can be overwhelming if you don't have the right people to manage the technology.

KNOT Solutions offers a complete Managed Operations service that provides both the technical and managerial skills platform that enables you to quickly realize the benefits of your billing and surrounding systems. And by outsourcing the day-to-day management of these systems and operations, you can focus on the activities that directly drive the success of your organization.
With a fully staffed skilled IT professionals and consultants to ensure your business applications operate with high availability, performance and security; your employees can focus on your core business objectives.

KNOT Solutions with its strong expertise in the telecom industry and proven track of implementing and carrying out industry’s best practices uses a process methodology that best fits a telecom company of any size. The methodology enables our customers to run and transform their IT infrastructure operations in an innovative and cost-effective way as part of a future-proof business model.

As a part of managed operations, KNOT Solutions offers the following services:

  • Operations Management
    • Operational Calendars
    • Day-to-day Billing Operations
      • Provisioning
      • Rating
      • Billing
      • Revenue Assurance
      • Implementation of SOPs
    • Issue Management
    • Reporting
    • Audits & Assurance
    • SLAs
    • Training
  • Delivery Management
    • Application Support
    • Configuration Management
    • Custom Development
    • Shipment Management
    • Defect Management
    • Testing
    • Reports Automation
  • IT Infrastructure Management
    • IT Service Desk
    • Storage Management
    • Monitoring & Metrics
    • System Audits
    • Network Capacity Utilization & Metrics
    • Performance Tuning